Swimming Pool Operations


1. Do You Stock Parts?

Here at JC Leisure, we stock a huge number of spare parts in our warehouses so that we can fix any problem first time. Not having to wait for a part to arrive means that we can react accordingly to any reactive call out and successfully fix the issue. In our warehouses, we stock all parts from major manufacturers, including Bayrol, Siemens, Topline, Certikin, Astral, Carel, Nordmann, Hygromatik, LMI and Etatron.

At the beginning of every contract, we create a full asset list so we can be sure that we will have the relevant spare part for any call out.


2. How Quickly Can You Arrive At My Property?

You will receive priority call out status if you are under contract. Your priority requests can be found on your contract. Don’t worry if you don’t have a JCL contract, as we can still attend a reactive breakdown. Simply contact a member of our helpdesk team and they will discuss your issue and find a solution for you. To get in touch, call 01376 513246.

In a health and safety emergency, inform our desk team immediately and we will dispatch an engineer to you as soon as possible.


3. Which Areas Do You Cover?

If you opt for a maintenance contract with us, you will benefit from:

  • Priority Call Out Status
  • Discounted Call Out Rates
  • Discounted Parts Priced
  • Free Technical Help To Assist You With Fixing Breakdowns Over The Telephone. This Often Reduces The Need For A Call Out.
  • Bespoke Management Information Reporting
  • You Will Have You Own Account Manager Who Will Ensure That The Contract Runs Smoothly And Effectively

4. Should I Have A Maintenance Contract? 

If you opt for a maintenance contract with us, you will benefit from:

  • Priority Call Out Status
  • Discounted Call Out Rates
  • Discounted Parts Priced
  • Free Technical Help To Assist You With Fixing Breakdowns Over The Telephone. This Often Reduces The Need For A Call Out.
  • Bespoke Management Information Reporting
  • You Will Have You Own Account Manager Who Will Ensure That The Contract Runs Smoothly And Effectively

5. How Many Engineers Do You Have?

Our large engineering team here at JC Leisure is continuously growing. If you’re interested in becoming part of our team, check out our Careers page for any vacancies.


6. Are Your Engineers DBS Checked?

All of our engineers are DBS checked. These can be seen on request.


7. What Accreditations Do You Have?

Here at The JC Group, we always strive to achieve the highest accolades in our relevant service disciplines. Currently we hold the following memberships:

  • Safe Contractor Accreditation – upholding health, safety and welfare standards in the leisure maintenance sector is a major priority for us here at JC Leisure Solutions and our clients. 
  • Criminal Record Bureau (CRB) Disclosure – we pride ourselves on our honest, reliable and trustworthy reputation. All of our employees hold a CRB disclosure, in order to comply with industry standards and become the preferred and safest contractors to work with.
  • Institute Of Swimming Pool Engineers (ISPE) – The ISPE incorporates only credible, established and experience engineers, with an aim to promote a professional approach to swimming pool maintenance.

All Works Are Carried Out In Accordance With:

  • Pool Water Advisory Group (Pwtag) Guidelines 2018
  • Hsg179 Health & Safety In Swimming Pools 2018
  • Legionnaires’ Disease: The Control Of Legionella Bacteria In Water Systems, Hse Approved Code Of Practice L8 (4th Edition) 2013 And Associated Guidance Hsg 274 Parts 2-3 Hsg 282
  • Hsg282 Control Of Legionella And Other Infectious Agents In Spa-Pool Systems 2017
  • Coshh – Control Of Substances Hazardous To Health Regulations 2002
  • Water Quality- Risk Assessments For Legionella Control- Code Of Practice- Bs8580
  • The Confined Spaces Regulations 1997
  • Personal Protective Equipment Regulations 2002
  • Electricity At Work Regulations 1989
  • The Health & Safety At Work Act 1974
  • Management Of Health And Safety At Work Regulations 1999
  • The Workplace (Health, Safety & Welfare) Regulations 1992
  • The Control Of Substances Hazardous To Health Regulations 2002
  • The Environment Act 1995
  • The JC Leisure Solutions’ Guidance & Policies For:
    • Legionella Awareness
    • Asbestos Awareness
    • Working At Height
    • Noise At Work
    • Manual Handling

Engineers Hold The National STA Level 3 Award In Pool Plant Operations           


Swimming Pool Maintenance


8. What Could The Reason Be For My PH Being Too Low Or High?

If your PH is too high, then this could be because you are under dosing acid. Check the strength of the acid mix you are using and ensure that the dosing is working correctly, as well as if there is flow to the dosing panel. Additionally, you can also check the automatic dosing to see if it has been calibrated to suit your pool test.

If you think that your PH is too low, then you may be using an overdose of acid. Once again, check the calibration of the dosing system, ensure that the acid mix isn’t too strong and that there hasn’t been an interruption to the flow of the controller.


9. What Is TDS?

TDS stands for ‘Total Dissolved Solids’, which is a measure of all dissolved combined organisms in the body of the water. If your TDS is high this isn’t good, as it means that you have lots of dissolved organisms in your water.


10. Why Is There Sand In My Pool?

If you have sand in your pool, then it may be that your underdrains in your pool filters have failed. To resolve it, check the filter sand bed to see if it has dropped.


11. Why Do I Have Scale On Surfaces And Fittings?

If you have scale on surfaced and fittings, then your water is too hard. Carry out a full water balance test in order to adjust the PH, alkalinity and hardness.


12. Why Is My Filter Pump Making A Loud Noise?

Your filter pump shouldn’t be making a loud noise, so if it is it could indicate that the internal bearings have failed, or the impellor/fan is faulty.


13. My Pool Water Is Cloudy And I Can’t See The Bottom Of The Pool. Why?

This is an indication that your water treatment is failing somewhere. The filtration could be ineffective, so check for worm holes in the filter sand bed, as this usually happens when the filters aren’t backwashed regularly or when the sand needs to be replaced.


Legionella Risk Management


14. What Is Legionella?

Legionella is a naturally occurring bacteria and when it enters water systems in the built environment, the conditions can often encourage significant growth to levels which can cause Legionnaires disease. This disease can sometimes be fatal to humans, which is why Legionella is considered a biological hazard and is listed under the COSHH Regulations.


15. What Is Involved In A Legionella Risk Assessment?

A Legionella risk assessment involves identifying and assessing potential sources of risk and advising you on the best way to manage your water systems to prevent and control risks. During a Legionella risk assessment, we will also advise you on which procedures and records are required to be compliant.


16. Do I Need To Do Legionella Monitoring?

Legionella monitoring is carried out to ensure hat the control measures which are in pace are effective and the systems are operating correctly to reduce the risk of legionella. Different systems have different monitoring requirements, depending on the systems’ simplicity or complexity.


17. My Water Tank Supplies All The Water In The Building. How Do I Know If It’s Safe To Drink?

Your water tank should be inspected as it supplies portable water, and samples should be taken at least every six months (summer and winter) to confirm that the water is wholesome. These samples should be analysed at a UKAS accredited laboratory.


Training Courses  


18. How Do I Book Onto A Training Course?

If you want to book onto one of our training courses, simply call us on 01376 513246 and select option 5. Alternatively, you can find out more information and book onto a course by emailing us at training@thejcgroups.com.


19. Is There Parking At The Training Centre And Is Lunch Provided?

We do provide refreshments for candidates throughout the course, as well as manuals, paperwork and equipment. We don’t provide lunch unless it’s specifically on your booking confirmation. At our Dinnington Training Facility, we have an onsite café so candidates can grab food during any breaks and lunch periods.

At our Dinnington Training Centre we have free onsite parking. If your training is at another venue, then please refer to your booking confirmation for parking.


20. What Pre-Requisites Are Required For The Pool Plant Operations Course?

There are no current pre-requisites for a candidate to take part on a pool plant operations course. However, having basic knowledge of a plant prior to the course would benefit the candidate.