Frequently Asked Questions

Here at JC Leisure, we stock a huge number of spare parts in our warehouses so that we can fix any problem first time. Not having to wait for a part to arrive means that we can react accordingly to any reactive call out and successfully fix the issue. In our warehouses, we stock all parts from major manufacturers, including Bayrol, Siemens, Topline, Certikin, Astral, Carel, Nordmann, Hygromatik, LMI and Etatron. At the beginning of every contract, we create a full asset list so we can be sure that we will have the relevant spare part for any call out.

You will receive priority call out status if you are under contract. Your priority requests can be found on your contract. Don’t worry if you don’t have a JCL contract, as we can still attend a reactive breakdown. Simply contact a member of our helpdesk team and they will discuss your issue and find a solution for you. To get in touch, call 01376 513246. In a health and safety emergency, inform our desk team immediately and we will dispatch an engineer to you as soon as possible.

We cover locations across the UK. If you opt for a maintenance contract with us, you will benefit from: Priority Call Out Status, Discounted Call Out Rates, Discounted Parts Priced, Free Technical Help To Assist You With Fixing Breakdowns Over The Telephone. This Often Reduces The Need For A Call Out. Bespoke Management Information Reporting. You Will Have Your Own Account Manager Who Will Ensure That The Contract Runs Smoothly And Effectively.

If you opt for a maintenance contract with us, you will benefit from:

• Priority Call Out Status
• Discounted Call Out Rates
• Discounted Parts Priced
• Free Technical Help To Assist You With Fixing Breakdowns Over The Telephone. This Often Reduces The Need For A Call Out.
• Bespoke Management Information Reporting
• You Will Have You Own Account Manager Who Will Ensure That The Contract Runs Smoothly And Effectively

Our large engineering team here at JC Leisure is continuously growing. If you’re interested in becoming part of our team, check out our Careers page for any vacancies.

All of our engineers are DBS checked. These can be seen on request.

Here at The JC Group, we always strive to achieve the highest accolades in our relevant service disciplines. Currently we hold the following memberships:

• Safe Contractor Accreditation – upholding health, safety and welfare standards in the leisure maintenance sector is a major priority for us here at JC Leisure Solutions and our clients.
• Criminal Record Bureau (CRB) Disclosure – we pride ourselves on our honest, reliable and trustworthy reputation. All of our employees hold a CRB disclosure, in order to comply with industry standards and become the preferred and safest contractors to work with.
• Institute Of Swimming Pool Engineers (ISPE) – The ISPE incorporates only credible, established and experience engineers, with an aim to promote a professional approach to swimming pool maintenance.

All Works Are Carried Out In Accordance With:

• Pool Water Advisory Group (Pwtag) Guidelines 2018
• Hsg179 Health & Safety In Swimming Pools 2018
• Legionnaires’ Disease: The Control Of Legionella Bacteria In Water Systems, Hse Approved Code Of Practice L8 (4th Edition) 2013 And Associated Guidance Hsg 274 Parts 2-3 Hsg 282
• Hsg282 Control Of Legionella And Other Infectious Agents In Spa-Pool Systems 2017
• Coshh – Control Of Substances Hazardous To Health Regulations 2002
• Water Quality- Risk Assessments For Legionella Control- Code Of Practice- Bs8580
• The Confined Spaces Regulations 1997
• Personal Protective Equipment Regulations 2002
• Electricity At Work Regulations 1989
• The Health & Safety At Work Act 1974
• Management Of Health And Safety At Work Regulations 1999
• The Workplace (Health, Safety & Welfare) Regulations 1992
• The Control Of Substances Hazardous To Health Regulations 2002
• The Environment Act 1995

The JC Leisure Solutions’ Guidance & Policies For:

• Legionella Awareness
• Asbestos Awareness
• Working At Height
• Noise At Work
• Manual Handling

Engineers Hold The National STA Level 3 Award In Pool Plant Operations

Yes, we offer planned preventative maintenance as part of our service and contract options. PPM visits help keep your pool plant running efficiently by identifying potential issues early, reducing the risk of unexpected breakdowns and unplanned closures. During routine visits, our engineers can inspect key equipment, check performance, and advise on any repairs or replacements needed to keep everything operating safely and compliantly.

At JC Leisure we can support you with pool plant upgrades, replacements, and refurbishment projects where equipment has become outdated, inefficient, or unreliable. This may include pumps, filters, dosing systems, control panels, heaters, and other essential plant room components. We can assess your current system, recommend the most suitable solutions, and carry out the works to improve performance, reliability, and ongoing operational efficiency.

If your PH is too high, then this could be because you are under dosing acid. Check the strength of the acid mix you are using and ensure that the dosing is working correctly, as well as if there is flow to the dosing panel. Additionally, you can also check the automatic dosing to see if it has been calibrated to suit your pool test. If you think that your PH is too low, then you may be using an overdose of acid. Once again, check the calibration of the dosing system, ensure that the acid mix isn’t too strong and that there hasn’t been an interruption to the flow of the controller.

TDS stands for ‘Total Dissolved Solids’, which is a measure of all dissolved combined organisms in the body of the water. If your TDS is high this isn’t good, as it means that you have lots of dissolved organisms in your water.

If you have sand in your pool, then it may be that your underdrains in your pool filters have failed. To resolve it, check the filter sand bed to see if it has dropped.

If you have scale on surfaced and fittings, then your water is too hard. Carry out a full water balance test in order to adjust the PH, alkalinity and hardness.

Your filter pump shouldn’t be making a loud noise, so if it is it could indicate that the internal bearings have failed, or the impellor/fan is faulty.

This is an indication that your water treatment is failing somewhere. The filtration could be ineffective, so check for worm holes in the filter sand bed, as this usually happens when the filters aren’t backwashed regularly or when the sand needs to be replaced.

A strong chlorine smell is usually caused by chloramines rather than too much chlorine. Chloramines form when free chlorine binds with contaminants like sweat, body oils, and other organic matter, which reduces how effective your chlorine is. To resolve this, test your free and combined chlorine levels and carry out shock dosing if needed. Improving filtration and encouraging proper pre swim hygiene can also help prevent the smell from returning.

If your pool water level is dropping faster than normal, it could be due to evaporation, backwashing, splash out, or a leak. In warmer weather, evaporation can be higher, but steady water loss may indicate an issue with pipework, the filtration system, valves, or the pool shell itself. Check for damp patches around the plant room, visible cracks, or unusual changes in water level. If you suspect a leak, it is best to arrange an inspection so the cause can be identified quickly.

Legionella is a naturally occurring bacteria and when it enters water systems in the built environment, the conditions can often encourage significant growth to levels which can cause Legionnaires disease. This disease can sometimes be fatal to humans, which is why Legionella is considered a biological hazard and is listed under the COSHH Regulations.

A Legionella risk assessment involves identifying and assessing potential sources of risk and advising you on the best way to manage your water systems to prevent and control risks. During a Legionella risk assessment, we will also advise you on which procedures and records are required to be compliant.

Legionella monitoring is carried out to ensure that the control measures which are in place are effective and the systems are operating correctly to reduce the risk of legionella. Different systems have different monitoring requirements, depending on the systems’ simplicity or complexity.

Your water tank should be inspected as it supplies potable water, and samples should be taken at least every six months (summer and winter) to confirm that the water is wholesome. These samples should be analysed at a UKAS accredited laboratory.

Legionella bacteria can grow when conditions in a water system allow it to multiply, especially when water is stored or circulating at temperatures between 20°C and 45°C. Common causes include stagnant water, dead legs in pipework, poor water turnover, lack of regular flushing, and the build up of scale, sludge, or biofilm. Poorly maintained water tanks, calorifiers, and showers can also increase risk, which is why ongoing monitoring and correct control measures are essential.

You can reduce the risk of Legionella by making sure your water system is managed correctly and control measures are followed consistently. This includes keeping hot water hot and cold water cold, avoiding areas of stagnation, and flushing infrequently used outlets regularly. Routine inspections, temperature checks, cleaning of tanks and outlets, and maintaining accurate records are also important for compliance. A competent provider can support you with risk assessments, monitoring schedules, and any remedial actions needed.

If you want to book onto one of our training courses, simply call us on 01376 513246 and select option 5. Alternatively, you can find out more information and book onto a course by emailing us at [email protected].

We do provide refreshments for candidates throughout the course, as well as manuals, paperwork and equipment. We don’t provide lunch unless it’s specifically on your booking confirmation. At our Dinnington Training Facility, we have an onsite café so candidates can grab food during any breaks and lunch periods. At our Dinnington Training Centre we have free onsite parking. If your training is at another venue, then please refer to your booking confirmation for parking.

There are no current pre-requisites for a candidate to take part on a pool plant operations course. However, having basic knowledge of a plant prior to the course would benefit the candidate.

You should bring a notepad and pen if you would like to take extra notes throughout the session, as well as any relevant PPE if it is listed on your booking confirmation. We will provide course manuals, paperwork, and any equipment needed to complete the training. We also recommend arriving a little early so you can sign in, get settled, and start the course on time.

Yes, candidates will receive certification on successful completion of the training course, where applicable. This provides evidence of your learning and can support ongoing compliance and operational standards within your facility. If you need confirmation of certification requirements before booking, our training team will be happy to advise you when you enquire.